Privacy policy

At Beae, a product of Beae JSC (Beae, “Company”, “us”, or “we”), we respect and protect the privacy of visitors to our website,, and the other websites under the domain (collectively, the “Sites”), and our customers who use our SaaS product, web design software, tools, and related services (together with the Sites, the “Service”).

This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect visitors’ and users’ information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of Beae's SaaS product.

The Information the Site Collect

  • Including the content of a contact form submission
  • Data collected via Shopify and Google Analytics (GA) cookies (when you give us consent)

The Information the App Collects

  • Store information: store ID, store plan, store domain
  • Store owner: name, email address, country, ZIP code, city, phone number
  • App utilization: date of installation, upgrade, uninstallation, device used, browser information, operating system, contact via Live Chat window.

How Do We Collect the Data?

We gather your information through multiple sources, including directly from the relevant individual, via their Shopify account, or by utilizing the Cookies technique.

Cookies: We may use cookies to collect information about your use of our Site and App. Cookies are small data files stored on your device that help us improve the Site and App and your user experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. (refer to this

How We Use Your Information?

  • Store information: support all features running in App
  • Store owner: to communicate, provide and support you with information or advertising related to our products or services.
  • App utilization: To improve the App experience
  • Analytics data: To improve our website

How We Share Your Information?

We may share your information with third-party service providers (GA) who help us operate our Site and App or process transactions on our behalf. We may also share your information with our affiliates, business partners, or as required by law or to protect our rights and interests.

Your Rights

Any information that you provide us is done on an entirely voluntary basis. You are not obligated to share your personal data, but we cannot provide you with the Services if you choose not to.

You have the following data protection rights:

  • Access and Rectification: You are entitled to contact us regarding any information we have about you and its purpose. You can also rectify such data if it is not accurate, complete, or updated.
  • Restriction and Deletion: You have the right to restrict information processing or request the deletion of your personal data held by Beae and our third parties. If your personal data is in current use for legitimate purposes, we may postpone or deny your request.
  • Consent Withdrawal: You can withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on your prior consent.
  • Data Portability: If the technicality allows, you are allowed to have your personal data transferred, moved, or copied to reuse for your own purposes.
  • Objection: You also have the right to file a complaint about your personal data processing to a data protection supervisory authority.
  • Unsubscription: Beae may send you emails containing newsletters or marketing content. If you do not want to receive any emails from us, simply click the unsubscribe hyperlink and follow the instructions.

You can file your request and exercise your right under GDPR at any time through this link. Please note that we may ask for identity verification before responding to any requests.

Data Retention

We retain all collected information until one of the following actions occurs:

  • You explicitly exercise your right to delete the data.
  • You uninstall the app, all of your data will be deleted after 30 days from our system


Beae is committed to ensuring the security of your Personal Information. We use commercially reasonable technological, physical, and administrative security safeguards, such as firewalls and carefully developed security features, to protect the confidentiality and security of your Personal Information within the Service and the Sites.

These technologies, procedures, and other measures are used to ensure that your data is safe, secure, and only available to you and to those authorized to access your data. However, no internet, email, or other electronic transmission is ever fully secure or error-free.

Changes to this Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

  • Beae JSC
  • 8th floor, 144 Tran Vy, Cau Giay District
    Hanoi, Vietnam 100000
  • Website: